Welcome to Furniture Nature Shop’s FAQ section. Here you’ll find answers to common questions about our nature-inspired products and services. If you can’t find what you’re looking for, please don’t hesitate to contact our customer care team.

About Our Products

What types of products do you specialize in?
We specialize in high-quality, nature-inspired products for your garden and home. Our range includes garden furniture (especially oak furniture), outdoor heating solutions, wildlife care products (bird feeders, nest boxes, wildlife food), garden decoration and lighting, gardening tools, and select homeware items that complement natural living spaces.
Are your garden furniture pieces weather-resistant?
Yes, our garden furniture collections are designed to withstand typical outdoor conditions. Our oak furniture is particularly durable and develops a beautiful patina over time. For specific care instructions, please refer to the product details or contact our team.
Do you offer eco-friendly or sustainable products?
Absolutely! Sustainability is at the heart of our philosophy. Many of our products, especially our oak furniture and wildlife care range, are sourced from responsible suppliers. We’re committed to helping you create an outdoor space that harmonizes with nature.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting the “Create Account” option. This will allow you to track orders, save your preferences, and enjoy faster checkout on future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the dispatch process.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information. We don’t store your full payment details on our servers.

Delivery Information

What are your delivery options?
We offer two delivery options:
Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)
All orders are processed within 1-2 business days before dispatch.
Do you ship internationally?
Yes, we ship worldwide except to some Asian and remote regions. Our UK-based team handles all orders with personal care, regardless of destination.
How can I track my order?
You’ll receive tracking information via email once your order is dispatched. You can use this to follow your package’s journey to your doorstep.
Why does handcrafted oak furniture take longer to deliver?
Our handcrafted oak pieces and made-to-order items require additional time to ensure the highest quality. We’ll always notify you if your order includes items that need extra processing time.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, please contact us at [email protected] to initiate a return or exchange.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Customer Service

How can I contact customer service?
Our customer care team grows alongside nature and is available year-round. You can reach us at [email protected] for any inquiries or assistance.
What are your business hours?
Our team operates Monday-Friday, 9:00 AM to 5:00 PM GMT. We aim to respond to all inquiries within 24 business hours.

We hope this FAQ has answered your questions. At Furniture Nature Shop, we’re committed to helping you create beautiful, nature-inspired spaces with the same care we’d take with our own outdoor sanctuaries. Happy gardening!