At Furniture Nature Shop, we craft our returns policy with the same care we apply to our handcrafted oak furniture and garden products. If your purchase doesn’t bring the natural harmony you expected, we’re here to help.

Our Returns Promise

We accept returns within 15 days of delivery for most items, provided they’re in original condition with all packaging intact. Like pruning a garden for new growth, we believe in giving your purchases room to flourish or return to us.

Non-Returnable Items

To protect our wildlife and customers, these nature-inspired products cannot be returned:

  • Bird & Wildlife Food (for hygiene reasons)
  • Seeds & Bulbs (due to perishable nature)
  • Personalized Garden Ornaments (custom-made items)
  • Opened Pet Care Products

Simple Returns Process

  1. Contact Us within 15 days of delivery at [email protected] with your order number
  2. Receive Authorization – Our garden-loving team will send return instructions
  3. Pack Securely – Use original packaging to protect items like delicate garden decor
  4. Ship Back – Return via tracked service (customer responsible for return shipping)
  5. Receive Refund – Processed within 5 business days of receipt

Exchange Process

For exchanges (subject to availability):

  1. Follow steps 1-4 above
  2. Specify desired replacement item in your email
  3. We’ll ship your new item once we receive the return
  4. Price differences will be charged/refunded as needed

Refund Information

Refunds bloom like spring flowers:

  • Original Payment Method: 3-5 business days after processing
  • PayPal: 1-3 business days
  • Credit Cards: 3-10 business days (depending on issuer)

Original shipping fees are non-refundable unless the return is due to our error.

Return Request Template

Copy this template into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number] Dear Furniture Nature Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item(s) to return: – [Product Name] – [Quantity] – [Reason for Return] For exchanges, I would like: – [Desired Replacement Product] I confirm the item(s) are in original condition with all packaging. Please provide return authorization and instructions. Kind regards, [Your Full Name] [Your Contact Number]

Damaged or Incorrect Items

If your garden furniture or wildlife product arrives damaged or incorrect, contact us within 48 hours of delivery. We’ll arrange a free return and expedited replacement, treating the situation with the urgency of rescuing an injured bird.

International Returns

For our global customers (excluding some Asian/remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees for returned items are non-refundable
  • Use our recommended tracked carriers (DHL/FedEx)

For further questions about returning your nature-inspired products, our customer care team is as attentive as a birdwatcher at dawn. Contact us at [email protected].