Term and Conditions

Welcome to Furniture Nature Shop, where we cultivate quality garden products and oak furniture with the same care nature gives to growing trees. These Terms and Conditions outline the agreement between you (our valued customer) and Furniture Nature Shop regarding your use of our website and purchases.

1. Acceptance of Terms

By accessing www.furniturenature.com and making purchases, you agree to be bound by these Terms. If you disagree with any part, please refrain from using our services.

2. User Responsibilities

2.1 Account Information

When creating an account, you must provide accurate information as nature depends on truth to thrive. Keep your login details secure as you would protect a seedling.

2.2 Permitted Use

Our website is for personal, non-commercial use unless otherwise agreed. You agree not to:

• Use our site for unlawful purposes
• Attempt to damage or disrupt our services
• Copy content without permission
• Misrepresent your identity

3. Products and Services

3.1 Product Descriptions

We nurture accurate product descriptions with care, but slight natural variations may occur in:

• Wood grain patterns in oak furniture
• Colour tones due to monitor differences
• Seasonal availability of garden products

3.2 Product Limitations

Certain items have special handling requirements:

• Bird & Wildlife Food: Non-returnable for hygiene reasons
• Seeds & Bulbs: Perishable nature prevents returns
• Personalized Items: Made-to-order and non-returnable

4. Ordering and Payment

4.1 Order Process

Your order is like a seed we plant with care:

• Processing: 1-2 business days to prepare your order
• Confirmation: You’ll receive an email when your order sprouts
• Changes: Contact us immediately if you need to modify your order

4.2 Payment Options

We accept these payment methods to help your garden grow:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted systems.

5. Shipping and Delivery

5.1 Shipping Methods

We deliver worldwide (excluding some Asian/remote regions) through:

• Standard Shipping: £12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: Orders over £50 via EMS (15-25 business days)

5.2 Delivery Responsibilities

Once items leave our care, you become responsible for:

• Providing accurate delivery information
• Checking items upon arrival
• Reporting damages within 48 hours
• Any customs fees in your country

6. Returns and Refunds

6.1 Return Policy

If an item doesn’t blossom as expected, you may return it within 15 days of delivery if:

• It’s in original condition with packaging
• It’s not a non-returnable item (Section 3.2)
• You’ve contacted us first at [email protected]

6.2 Refund Process

Refunds grow at different rates:

• Original payment method: 3-5 business days
• PayPal: 1-3 business days
• Credit cards: 3-10 business days

Original shipping fees are non-refundable unless we made an error.

7. Intellectual Property

The seeds of our creativity are protected:

• All website content is our property or licensed to us
• You may not reproduce any content without permission
• “Furniture Nature Shop” and our logo are registered trademarks

8. Liability Limitations

While we nurture quality, our liability is limited to:

• The purchase price of affected items
• Direct damages caused by our negligence

We’re not liable for:

• Indirect or consequential damages
• Issues beyond our control (e.g., natural disasters)
• Improper product use contrary to instructions

9. Privacy

We protect your data like birds guard their nests. See our separate Privacy Policy for details.

10. Changes to Terms

Like seasons change, we may update these Terms. Continued use after changes means you accept the new Terms.

11. Governing Law

These Terms are governed by English law. Any disputes will be resolved in English courts.

12. Contact Us

For questions about these Terms, contact our customer care team:

Furniture Nature Shop
61 Arbor Cl, Woods Ln, Derby, GB DE5M 6TY
Email: [email protected]